Order Fulfillment Survey 2006

In our ongoing effort to provide timely and relevant information to our membership, ECPA is sponsoring a research study focused on order fulfillment practices. This survey is being provided based on feedback voiced at a recent ECPA Publishing University meeting.

Data of this nature has never before been collected for ECPA members. The study focuses on:
  • Lead times
  • Payment terms
  • Shipping/delivery practices
  • Delivery times and schedules
  • Tracking methods
  • Product returns
  • Employee training
  • And other key practices


The survey will be available in November and will not be conducted again until 2009. ECPA members who did not participate in the report can purchase the report for $599. The cost for non-members is $1,198. (If your company participated in the survey, you will automatically receive a copy of this report at a reduced rate.)

For more information, contact Michael Covington.

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